Mk2 Privacy Policy — User Data Protection
Mk2 is committed to protecting the privacy and personal data of every user on our platform in Malaysia. This document details what information we collect, how it is used, stored, and your rights as a user.
Effective date: 1 January 2026
1. Information We Collect
When you register and use the mk2 platform, we collect various categories of information to ensure services run smoothly and securely. This information is divided into the following categories:
Account Information
Includes full name, email address, phone number, date of birth, and password you provide during registration. This information is used to verify your identity and enable account access.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and device identifiers when you access the platform. This helps us detect suspicious activity and keep your account secure.
Payment Information
All transactions are processed in Malaysian Ringgit (RM / MYR). We keep records of deposit and withdrawal transactions but do not store full bank account or card numbers. Sensitive payment information is handled through third-party payment providers using industry-standard security protocols.
Usage Data
We record gaming activities, betting history, game preferences, session durations, and pages visited on the platform. This data is used to enhance user experience and detect unusual usage patterns.
2. Purpose of Data Use
Information collected by mk2 is used exclusively for the following purposes and will not be used beyond this scope without your permission:
- Account Management — Enables you to register, log in, manage your profile, and access all platform features.
- Transaction Processing — Processing deposits and withdrawals in MYR securely and accurately.
- Security & Fraud Prevention — Detecting and preventing unauthorized access, identity fraud, and illegal activities.
- Platform Improvements — Analyzing usage patterns to enhance platform performance, design, and content.
- Service Communications — Sending important notifications related to accounts, transactions, security updates, and policy changes.
- Legal Compliance — Fulfilling legal obligations related to our platform’s operations in Malaysia.
Mk2 does not sell, rent, or share users’ personal data with third parties for marketing purposes without your explicit consent.
3. Cookies & Tracking
The mk2 platform uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored in your browser when you visit our site.
Types of Cookies Used
- Session Cookies — Allows you to stay logged in during your current session and remember your settings.
- Functional Cookies — Saves your language preferences, display settings, and game choices.
- Analytics Cookies — Collecting anonymous usage data to help us understand how users interact with the platform.
- Security Cookies — Helps detect and prevent fraud by recognizing devices previously used.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
4. Data Storage & Security
Mk2 employs robust technical and organizational security measures to protect users' personal data from unauthorized access, loss, or accidental disclosure.
Technical Security Measures
- SSL/TLS encryption for all communications between your browser and our servers.
- Passwords are securely stored using hashing methods — we never keep passwords in plain text.
- Ongoing monitoring of unusual activity and unauthorized access attempts.
- Regular data backups to prevent information loss.
Data Retention Period
Active account data is retained for the duration your account remains active and as required by law after account closure. Financial transaction data is stored to comply with Malaysian legal requirements. Technical data and usage logs are kept for a limited period solely for security purposes.
Third-Party Sharing
Mk2 may share necessary information with trusted payment providers to process MYR transactions, as well as with Malaysian legal authorities when required by law. We do not share your personal data with advertisers or third parties for commercial purposes without your consent.
5. User Rights & Data Control
As a mk2 platform user in Malaysia, you have the following rights regarding your personal data:
Access Rights
You have the right to request a copy of the personal data we hold related to your account. Such requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If you find that your personal information we hold is inaccurate or outdated, you have the right to request correction. You can update basic information such as phone number and email address directly through your account profile settings.
Right to Erasure
You may request account closure and deletion of your personal data by contacting our support team. Please note that some data may need to be retained temporarily to comply with legal obligations or to complete pending transactions.
Changes to This Policy
Mk2 reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated to active users via email or in-platform notifications. Continued use of the platform after changes constitutes acceptance of the updated policy.
For any inquiries, data access requests, or privacy complaints, please contact us at: [email protected]